Shipping Policy

At ORIANA, we are committed to delivering your order safely, efficiently, and professionally. Please review our shipping policy below for information regarding order processing, delivery times, and shipping services.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Shipping Locations

ORIANA currently ships within the United Kingdom and selected international destinations. Shipping availability may vary depending on the destination country.

Estimated Delivery Times

Estimated delivery times may vary depending on location and courier service:

United Kingdom: 2–5 business days
International Orders: 5–12 business days
Please note that delivery times are estimates and may occasionally be affected by customs processing, weather conditions, or courier delays.

Shipping Fees

Shipping charges are calculated at checkout based on the delivery location and order size.Any free shipping promotions will be clearly displayed on our website.

Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. ORIANA is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Lost or Delayed Packages

If your package is delayed or appears lost in transit, please contact our support team. We will work with the shipping carrier to assist you as quickly as possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the packaging and product for review.

For shipping inquiries or assistance, please contact us through:

Website: www.orianastore.uk

Thank you for choosing ORIANA ,Timeless Elegance, Always Yours.