Refund Policy

At ORIANA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds in accordance with the policy below.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, Items must:

Be unworn, unused, and unwashed
Be in their original condition
Have all original tags and packaging attached
Not show signs of damage, wear, perfume, makeup stains, or alteration

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

Opened or used beauty products
Personalized or custom-made items
Gift cards
Final sale or clearance items

Return Process

To request a return, please contact our customer support team with your order number and reason for return.Once your return request is approved, return instructions will be provided.

Refunds

After receiving and inspecting the returned item, refunds will be processed to the original payment method within 5–10 business days.

Please Note:

Original shipping charges are non-refundable
Customers are responsible for return shipping costs unless the item received is faulty or incorrect

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging so we can resolve the issue promptly.

For any refund or return inquiries, please contact our support Team:

Website: www.orianastore.uk

Thank you for shopping with ORIANA , Timeless Elegance, Always Yours.