Once your order is placed, you will receive a confirmation email with your order number and a summary of your items. If you don’t see it in your inbox, please check your spam folder.
We process orders quickly to get them to you as soon as possible. You can request changes or cancellations within 24 hours of placing your order. After this window, the order may have already been processed for shipping.
No, you can check out as a guest. However, creating an account allows you to track orders, save your wishlist, and enjoy a faster checkout next time.
All orders are processed and shipped from our distribution center in [Solihull, Birmingham].
Standard Shipping: 3–7 business days.
Express Shipping: 1–3 business days.
International: 7–14 business days (depending on customs).
As soon as your order ships, we will email you a tracking link. You can also track your status directly through your account dashboard.
We want you to love your purchase! If you aren't satisfied, you can return eligible items within 14 days of delivery. Items must be unworn, unwashed, and have all original tags attached.
Please visit our [Returns Center] or email us at [Insert Email] with your order number to receive a Return Authorization.
Once we receive and inspect your return, please allow 5–8 business days for the refund to be processed back to your original payment method.
Each product page features a specific Size Guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the "Fit Notes" in the product description.
Many of our bracelets and necklaces are designed with adjustable clasps or elasticized bands. Please refer to the "Product Details" section for specific measurements.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, and Apple Pay.
Yes. Our website uses SSL encryption to ensure that all your personal and payment data is kept 100% safe and confidential.
